May 18, 2020

Towards patient-centred care in Ghana: health system responsiveness, self-rated health and experiential quality in a nationally representative survey

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Person-centredness, including patient experience and satisfaction, is a foundational element of quality of care. Evidence indicates that poor experience and satisfaction are drivers of underutilisation of healthcare services, which in turn is a major driver of avoidable mortality. However, there is limited information about patient experience of care at the population level, particularly in low-income and middle-income countries.